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Unique and Innovative products

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Musicians at your service

SHIPPING & RETURN

Delay & Shipping Costs

Redison ships worldwide: our goal is to offer you the best shipping options, no matter where you live. We have two logistics centers, one located in France and one in the United States, which allows us to provide you with the highest level of responsiveness at all times.

The delivery time is divided into two parts:

Processing time: Order verification, quality control and packaging. All orders are sent from our logistics centers for shipment within 24 hours of order placement.

Shipping time: Delivery to foreign countries (outside of France) usually takes between 3 to 5 business days. US orders are shipped via e-packet, which is a product of the US Postal Service. After processing and departure from the logistics center, items usually take between 3 to 10 working days to arrive at your door (depending on your destination country), but may take longer depending on the time of year (Black Friday, Christmas, sales, etc).

As soon as your order is shipped, you will receive a tracking link to follow the progress of your package. In case of delay, please contact our Customer Service. We will answer you within 24/48 hours.

DESTINATION SHIPPING OPTIONS SHIPPING COST SHIPPING TIME
FRANCE Colissimo FREE 2 to 3 working days
DOM-TOM Colissimo FREE 11 to 20 working days
EUROPE (EXCLUDING FRANCE) Colissimo FREE 3 to 5 working days
SWITZERLAND Colissimo FREE 3 to 5 working days
UNITED KINGDOM Colissimo FREE 3 to 5 jours working days
USA Standard Shipping FREE 2 to 3 working days
CANADA Standard Shipping FREE 3 to 4 working days
AUSTRALIA Standard Shipping FREE 10 to 12 working days

Details of return

Return conditions

To be eligible for a return, the item must be returned in its original condition and within the 14-day withdrawal period from the receipt of your order.
The return costs are at your charge.

Refund time

From the moment we receive your return on our platform, it takes about 10 working days to receive your refund. You will receive a confirmation e-mail once your refund has been processed by our accounting department.

Refund methods

No surprise, your refund will be made on the original payment method of your order. Please note that payments made by Redison gift card, voucher or credit note will be refunded in credit notes only.
Do you have any other questions? Our FAQs will be able to answer them!

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